Message for U.S. Citizens: Notice Regarding Social Security Services

The Social Security Administration (SSA) has consolidated its overseas operations into regional offices.  Effective October 1, 2017, individuals residing in Nicaragua who require services or have questions regarding benefits provided by the Social Security Administration (SSA) must contact the SSA Federal Benefits Unit (FBU) located in San Jose, Costa Rica, rather than the Embassy in Managua.

As of October 1, the U.S. Embassy in Managua can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues.

For more information or any questions on the services provided at the San Jose FBU and how to contact them, please visit their webpage at: https://cr.usembassy.gov/u-s-citizen-services/social-security/

For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World (https://www.ssa.gov/foreign/).

If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.

For information about security in Managua:

  • See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Nicaragua Country Specific Information.
  • Enroll in the Smart Traveler-Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
  • Contact the U.S. Embassy in Nicaragua located at Km 5 ½ C. Sur Managua, Nicaragua, at 011-505-2252-7100, 7:30 a.m. to 4:15 p.m. Monday through Friday. The American Citizen Services unit is also available by email during regular business hours at ACS.Managua@state.gov. After-hours emergency number for U.S. citizens is also 011-505-2252-7100.
  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).