American Citizen and Federal Benefits (Social Security) Services – By appointment ONLY

To better serve our customers, effective October 6, 2014, the American Citizen Services Unit, including the Federal Benefits Unit (Social Security), will provide all services by appointment only.  This will help provide more efficient service, minimize the time our customers have to sit in the waiting room, and eliminate unnecessary trips to the Embassy.

U.S. Citizen Services (passports, Reports of Birth Abroad, Notary Services)

All Non-emergency services for U.S. citizens, such as passport applications, notary services, and extra pages, require an appointment in advance and can be made online at Please note that the embassy does not issue apostilles (authentications).

Appointments for Consular Reports of Birth Abroad, Consular Reports of Death Abroad and other services can be made by sending an email to

All required forms and detailed instructions are also available online at Additional information on all our services can also be requested by sending an email to

Emergency Services for U.S. Citizens are the only exception to the requirement for an appointment. Emergency services, such as an urgent medical situation, a U.S. citizen who is destitute, missing, arrested or a victim of crime, or the abduction, kidnapping or death of a U.S. citizen, will continue to be attended to immediately.

Federal Benefits (Social Security) Services

The Federal Benefits Unit will now handle cases by appointment only. Recipients of and applicants for U.S. federal benefits can request an appointment by email to Federal Benefits include all issues related to Social Security, Veterans’ Benefits, Office of Personnel Management, Railroad Retirement and tax refund checks and Income Verification letters.